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Culture That Survives the Exit: How Jay Steinfeld Beat the Odds

In this episode of the Up Arrow Podcast, William Harris chats with Jay Steinfeld, Founder and former CEO of Blinds.com, about building a culture-driven company that scales effectively. Jay explains how personal challenges shaped his entrepreneurial mindset, the Four E’s framework for company culture, and the partnership strategy that helped position his company for acquisition.

Random Acts of Marketing Are Killing Your Growth With Jennifer Zick

In this episode of the Up Arrow Podcast, William Harris sits down with Jennifer Zick, Founder and CEO of Authentic, to discuss how growing companies can move beyond tactical marketing and build strategic marketing leadership. Jennifer explains why random acts of marketing happen in scaling businesses, the difference between tactical “little-m” and strategic “big-M” marketing, and how fractional CMOs align marketing with revenue and long-term growth.

Why the Best eCommerce Brands Spend More Time on Boxes Than Ads With Jason Wong

In this episode of the Up Arrow Podcast, William Harris sits down with Jason Wong, Founder and CEO of Paking Duck, to discuss how packaging drives e-commerce growth. Jason explains why packaging is a revenue driver, how smarter structural design reduces shipping costs and damage, and the common mistakes founders make when optimizing purely for cost.

The Hidden Cost of Scaling Fast: Why Founders Lose Friends (And the 2-Hour Fix) With Nick Gray

In this episode of the Up Arrow Podcast, William Harris chats with Nick Gray, former Founder and Owner of Museum Hack, about building meaningful relationships through intentional hosting. Nick explains his viral Tokyo stunt, the 15-22 person two-hour party formula, and his 24-hour reply-all tactic to spark post-event connections.

10,000 Hours at the Table: How $1B in Deals Actually Get Done With Patrick Griffin

In this episode of the Up Arrow Podcast, William Harris sits down with Patrick J. Griffin, a Partner at TableForce, to discuss how to approach negotiation as a collaborative process. Patrick shares insights on shifting from transactional to relational negotiations, why high expectations lead to better outcomes, and how founders often overlook value outside of price.

The Dirty Secret of eCommerce Growth: Everyone Is Copying Everyone With Cherene Aubert

In this episode of the Up Arrow Podcast, William Harris sits down with Cherene Aubert, CEO of Growth Capital, to discuss how brands can escape the marketing echo chamber. Cherene explains why copying competitors backfires, how full-funnel content drives sustainable growth, and how premium and beauty brands can stay culturally relevant.

Why the Most Successful People All End up Writing a Book With Kevin Anderson

In this episode of the Up Arrow Podcast, William Harris talks with Kevin Anderson, Founder and CEO of Kevin Anderson & Associates, about how books help founders build authority and unlock new opportunities. Kevin discusses why books create lasting credibility, how they generate ROI through media and visibility, and how founders can maximize impact after publication.

eCommerce Brands Are Just Renting Customers (Here’s Why That’s Dangerous) With Ross Correia

In this episode of the Up Arrow Podcast, William Harris talks with Ross Correia, Co-founder and CEO of Reactiv, about building owned customer channels in e-commerce. Ross explains why paid ads create hidden risk, how mobile-first experiences increase retention, and what it takes to build a company — and culture — by choosing the difficult but durable path.

Process Wins: Why the Companies That Scale Don’t Feel Chaotic With Mikel Lindsaar

In this episode of the Up Arrow Podcast, William Harris chats with Mikel Lindsaar, Founder and CEO of StoreConnect, about designing organizations that scale through clarity and speed. Mikel explains why indecision kills momentum, how policies and metrics empower teams, and what founders must do personally to sustain long-term leadership effectiveness.

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